Shipping policy

This policy outlines the terms and conditions regarding delivery of products ordered through our website or other sales channels. Please read this policy carefully before placing your order. By using our services and making a purchase, you agree to comply with the terms and conditions stated in this policy.

Order Processing:

  1. Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. Please review the order confirmation carefully and contact us immediately if there are any discrepancies.
  2. Order Processing Time: We strive to process and process all orders as quickly as possible. Order processing time may vary depending on the availability of the product, but generally, it takes 1 business day to process an order. Please note that processing time does not include weekends or holidays.
  3. Order Updates: We will provide regular updates regarding the status of your order via email. You will receive notification emails when your order is processed, shipped, and delivered.

Shipping Methods and Costs:

  1. Shipping Methods: We offer several shipping methods to ensure convenient delivery of your order. The available shipping methods and carriers may vary based on your location and the product you have ordered.
  2. Shipping Costs: The shipping cost will be calculated based on the weight, dimensions, destination, and shipping method selected during the checkout process. The shipping cost will be displayed at the time of purchase.

Shipping Restrictions:

  1. Restricted Items: Certain products may be subject to shipping restrictions due to legal or logistical reasons. If any such restrictions apply to your order, we will notify you promptly and provide alternative solutions, if available.

Delivery:

  1. Delivery Time: The estimated delivery time for your order will depend on the shipping method chosen and your location. Please note that delivery times are approximate and may be subject to unexpected delays due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues.
  2. Address Accuracy: It is your responsibility to provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or additional costs incurred due to incorrect shipping details provided by the customer.
  3. Delivery Confirmation: Upon delivery of your order, a delivery confirmation email will be sent to the email address provided during the purchase. Please ensure that someone is available at the shipping address to receive and sign for the package, if required.

Returns and Exchanges:

  1. Please refer to our Returns and Exchanges Policy for detailed information regarding the process of returning or exchanging products.

Lost or Damaged Packages:

  1. Lost Packages: In the event that your package is lost during transit, please contact us immediately. We will work with the carrier to initiate a lost package investigation and provide a suitable resolution.
  2. Damaged Packages: If your package arrives visibly damaged, please refuse delivery and contact us immediately. If the damage is discovered after accepting the delivery, please document the damage with photographs and contact us within 1 day of receipt. We will assist you in filing a claim with the carrier and provide a suitable resolution.

Payment Policy

Please find below the payment instructions for your convenience:

  1. Confirm Your Order: Ensure that you have thoroughly reviewed your order details, including the subscription, size, quantity, and any other specifications. If you need to make any changes, kindly inform us before confirming the order.
  2. Contact: Provide us with your accurate residential address where you reside, and your contact information. This information should be easily accessible to our team.
  3. Date and Time: Our team will contact you to arrange the delivery date and time that suits you best. Please ensure that you are available to receive the order during the agreed-upon time slot.
  4. Review of Delivery: Upon receiving your order, please review the details thoroughly to ensure you received the accurate product. If you encounter any issues or concerns, kindly reach out to our team during business hours.
  5. Confirmation: Once you have reviewed the order and are satisfied with your purchase, we will provide you with a receipt as proof of payment.
  6. Acknowledgment: By paying 2.5% service fees, you acknowledge that you made the payment and received the order.