Refund policy

In the event that you are not completely satisfied with your order, we have established the following refund policy.

Eligibility for Refund:

  1. Product: Refunds are applicable to orders within 14 days from the date of purchase.
  2. Services: Refunds may be considered for services that were not provided as agreed upon or if there was a failure to meet the specified service standards.

Refund Requests:

  1. To initiate a refund request, please contact our customer service department within the specified refund eligibility period.
  2. Provide the necessary details such as your order number, purchase date, and a clear explanation of the reason for the refund request.

Evaluation and Approval:

  1. Upon receiving your refund request, our team will review the provided information or the service issue and assess its eligibility for a refund.
  2. We reserve the right to request additional details or evidence to support your claim.

Refund Process:

  1. If your refund request is approved, we will notify you via the contact information provided.
  2. Once your request is approved, we will initiate the refund process.

Refund Methods:

  1. Refunds for product purchases will be issued in the original form of payment used during the purchase.
  2. Refunds for services may be issued through the original payment method or via an alternative method agreed upon between both parties.

Refund Timeframe:

  1. The time it takes for the refund to be processed and reflected in your account may vary depending on the payment method and financial institution involved.
  2. Please allow 2 business days for the refund to be processed and credited.

Non-Refundable Items:

  1. Certain items/services may not be eligible for a refund, including but not limited to - downloadable or digital products/services.
  2. Customized or personalized items/services.
  3. Perishable goods.
  4. Services that have already been fully performed.

Shipping and Handling Costs:

  1. Shipping and handling costs associated with the original purchase are non-refundable unless the return is due to an error on our part.

Modifications to the Refund Policy:

  1. We reserve the right to modify or update this refund policy at any time.
  2. Any changes will be communicated to you via our website or other appropriate channels.